Page 19 - Berita Sunway - Issue 71

Features

Enabling greater
access, efficiency, and
Streamlining collaboration
communications and mbracing the new normal of the
data for mobility pandemic, Sunway made good
Euse of Microsoft Teams in various
capacities. Sunway Crisis Management,
ortunately for Sunway, digital transformation Group HR and business divisions
had already been underway when the conducted discussions and briefings on
Fpandemic hit, making the transition to WFH business continuity plans while Sunway
a seamless one. Property held live broadcast tender
briefings with tender parties concurrently
According to Sunway Group chief information – maintaining anonymity while allowing
officer Kevin Khoo, the company has been working Q&As for clarification. Sunway
with Google Cloud and Deloitte to consolidate the Property estimates that this approach
data across its business units and using predictive could potentially save up to 75% of
analytics to better understand customers. “With time spent in traditional briefings, which
our information in Google Cloud, we’re becoming adds up to cost savings of
a data-driven organisation and gaining approximately RM100,000 a
better insight into new opportunities,” year.
said Khoo.
For the first time since
In 2019, Sunway begun migrating data its inception, the Sunway
to the Microsoft Office 365 online Leaders Conference 2019 was
productivity cloud across the group, streamed live via Microsoft
allowing employees across the different Teams, with 413 attendees
businesses to collaborate and work from from 10 countries tuning
anywhere, anytime and on any device. in via their mobile devices.
Meanwhile, Group IT and Shared Services
The decision to adopt Microsoft 365 came as co-authored their annual business plans on
the previous business communication platform a shared PowerPoint document, allowing
no longer supported Sunway’s growth in an consolidated input from different parties
increasingly volatile, uncertain, and complex and tracked changes.
business environment, Khoo said.
Sunway iLabs and Group IT also launched
Drawbacks of the previous platform included high the Sunway Innovation Matching Fund
cost of video conferencing tools with limited usage, (IMF), which involved speakers from
which led to key decision makers being unable to multiple locations and 140 attendees.
attend physical discussions and meetings – delaying
the decision-making process. For internal communications, Sunway
Group IT and IT Shared Services adopted
Other limitations of the previous systems were Microsoft Yammer to replace email blasts
remote working being restricted to cloud-based via dedicated email addresses. Having a
web emails, limited number of users with access to private Yammer group facilitated for more
mobile email app and many restrictions to file interaction between stakeholders and
sharing as well. increased employee engagement.
It took over six months to complete the migration Using Microsoft One Drive was also a game
of files and archives from the last two decades and changer, allowing the whole Sunway Group
to move employees’ emails to Microsoft Outlook. to access files while working remotely,
Digital tools such as Microsoft Office 365, instead of relying on shared drives accessible
SharePoint and Microsoft Teams enabled secure via the Sunway network.
file sharing and video calls between internal and
external stakeholders. Going forward, Sunway plans to increase
the adoption of digital tools across the
organisation.
“As Sunway expands its presence across Asia
and diversifies into new ventures, effective IT “This is in line with our mission to attract
systems and productivity platforms are deployed to and nurture a talented and progressive
enable and support continuous growth. We wanted
to change how we collaborate as we grow bigger and workforce for the digital era, empowering
our people to deliver enhanced value to all
more diverse – bridge our communication gaps and stakeholders, innovating to enrich lives for a
make information more available to all,” he said.
better tomorrow,” said Khoo.
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